Terms & Conditions
Shipping
Deliveries can be organised to site for a charge per pallet/crate. Smaller orders can be delivered to site; local courier cost will be applied to your order.
Depending on the quantity ordered, items can be delivered to our showroom where we can ensure that tiles arrive safely and are received in good order. You can then pick them up from us. Orders less than 10m2 will incur a freight fee
ALL orders require payment in full before delivery/pick up.
Terms and Conditions
1. Prices quoted are subject to change without notice.
2. Shade Variations are inherent to all glass, tile & stone products. All photographs, shade variations, nominal sizes and any other particulars given in or accompanying a quotation, on display in store, provided as a sample or contained in descriptive literature are approximate and indicative only and deviations there-from, shall not vitiate the contract or be made the basis of any claim made against MDC. We strongly recommend the "dip-seal" method of pre-sealing with Dry-Treat 40SK for pool surrounds. All natural stones require sealing, we recommend Dry-Treat Stain-Proof.
3. Product suitability. It is the responsibility of the Customer to ensure that any product selected is suitable for its intended application.
4. MDC Mosaics accepts no responsibility for errors in dimensions, quantities, shade variations, specifications or otherwise where orders for any Goods are placed with MDC Mosaics by the Purchaser otherwise than in writing. It is the Purchaser's responsibility to ensure the entire product supplied is consistent with that ordered prior to any installation taking place. This includes checking for any batch variations between the boxes supplied. No claims will be accepted for variations in colour, shade, pattern or veining in natural stone as these are all characteristics of the product.
5. The Buyer will accept the goods upon delivery and goods must be inspected for any damages or defective product. If the customer uses the goods in any way beyond the initial receipt, it shall be deemed that the goods conform to the relevant order and are fit for the purpose for which they are intended.
6. Any damages must be reported to MDC Mosaics within 7 days of receiving goods and any returns must be delivered back to MDC Mosaics within 10 days of purchase in the same condition as received, with original packaging. Should the returned goods condition differ, MDC Mosaics reserves the right not to accept the return. All claims not made within 7 days are deemed to have been waived.
7. Returns. It is a condition of the sale of the Goods that MDC Mosaics is not obligated to accept in any case the return of Goods for credit. Where MDC Mosaics accepts returns of Goods for credit the following conditions apply to all Goods returned for this purpose with the prior approval.
(a) Prior arrangements must be made for all Goods to be returned for any reason. Authorisation must be obtained from MDC Mosaics for such return within 7 days of arrival notification
(b) Where Goods were originally supplied in a special manufacturer's carton, any return shall be made in that original carton and the Goods shall be returned in their original and unmarked condition, complete with any instruction sheets supplied, and in full carton lots only.
(c) Unless agreed in writing to the contrary, all costs associated with the return of Goods including outward and inward freight are the responsibility of the Purchaser.
(d) A handling charge of 20% of the price will be deducted on all returns.
(e) Any goods altered or damaged by the Purchaser cannot be returned for credit under any conditions.
(f) Returns will only be accepted on stock standard products.
8. Order cancellation. MDC Mosaics may accept cancellation of orders for stock standard products (as defined on the front page of confirmation orders and tax invoices) in part or whole up to 24 hours before the time of dispatch. All cancellations must be notified in writing to MDC Mosaics. All cancellations will attract a 20% cancellation fee. No cancellation of an order will be accepted after the dispatch of the Goods. Orders for products which are not in stock standard may not be cancelled.
9. MDC Mosaics reserves the right to refuse cancellation of any order, if the goods are already en-route from the manufacturer or have already been ordered from the supplier or are already held by MDC Mosaics.
10. Goods shall remain the property of MDC Mosaics until the purchaser pays the full invoice amount.
11. Warranties. Goods supplied by MDC Mosaics are guaranteed to be free from defects in materials and workmanship, prior to Installation, in accordance with the manufacturer's warranty. This warranty does not cover the replacement of any defective goods without prior written consent from MDC Mosaics. Notwithstanding anything herein contained the Company shall continue to be subject to any implied warranty provided by the Trade Practices Act, 1974 (Commonwealth) and any similar state laws that may apply.
12. MDC Mosaics makes no warranty as to the suitability of tiles for any particular use unless such warranty is specifically stated in writing.
13. MDC Mosaics will endeavour to meet arrival and availability dates, but will not be responsible for any delay due to causes beyond its control
14. MDC Mosaics has the right to cancel any order which it cannot fulfil for any reason out of its control
15. We always recommend that you never book a tiler or other workman until the goods have been delivered and inspected.
16. Communication. MDC Mosaics will communicate with you about your order and the purchased product using email or telephone. Customers must provide a valid email address and a contact phone number to MDC Mosaics for this purpose.
17. By receiving this document it is agreed, understood and accepted that MDC Mosaics will not accept any liability for goods that have been installed and that the goods are sold without any warranties or representations whatsoever. No claims will be considered after installation.
18. The Buyer hereby indemnifies MDC Mosaics against any claim or liability of any nature whatsoever.
19. By receiving this document the Buyer confirms information about MDC Mosaics products has been presented, fully explained, understood and accepted by him or her.
20. This agreement and every contract for the supply of goods entered into between MDC Mosaics and the customer shall be governed by the laws of New South Wales. If any Court or competent authority declares that any part of these terms and conditions would, if any part were not omitted, be unenforceable then that part will, without in any way affecting the enforceability of the remainder of these terms and conditions, be severable and these terms and conditions will then be construed as if that part had not been contained in them.
21. MDC Mosaics will only negotiate holding goods on the Buyers behalf if the goods are paid for in full. MDC Mosaics may agree to store goods on the Buyer’s behalf for a limited period if storage space is available. Such goods will be held at The Buyers risk and MDC Mosaics accepts no liability for loss or damage. Charges will apply if goods are not collected within 30 days.